Pre-sale service

  • Provide customers the parameters and confirm technical data of our pellet making machines and plants. within 24working hrs response if client has question.
  • Share photos and video with clients
  • Show customers around in our factory or in domestic customers’ workshop.

On-purchase service

  • keep clients informed of the production process.
  • Send photos to clients before shipment for checking.
  • Arrange visa for engineers who will go for guide assembly.

After-sale service

  • Provide installation drawing&operation manual. Training and all-around technical guidance for operation,commission and maintenance .
  • If need our engineer to help install oversea,we act within 48working hrs.
  • Detailed drawings from front view,vertical view,side view.
  • All of our machines with 2years guarantee except spare parts